Shipping & Returns
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed. It will include your order number and shipping method. Please ensure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order).
Where We Ship
We currently ship via USPS to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses. We ship International via international couriers, such as DHL, UPS, Fedex.
We ship from Florida. As such, Florida residents will pay a sales tax of 7%.
We are not responsible for the duties and taxes you must pay your state to receive your order. You can check with your country's customs office to determine these additional costs prior to purchasing.
Returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags and documentation, in their original packaging.
The address for returns is:
M2BPENS dba/THE PEN FAMILY
20533 Biscayne Boulevard
MIAMI FL 33180-1529
Once your item has been received and approved, you will receive a full store credit you can use for any other merchandise on our website. If you prefer a refund instead of store credit, there will be a $50 restocking fee for a US sale and $100 for international.
To return an item follow the directions below:
Contact firstname.lastname@example.org, and please give us 24 hours to respond. We will reach out with a pre-printed return label. Print the pre-paid shipping label, affix it to you package and take the package to a drop-off location.
Contact email@example.com and we will advise on steps to follow. If you purchased your pen through a dealer, all pen-related matters must go through the dealer or to us with prior notification via email. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.